The need for digital transformation is not a new phenomenon. It has been around since companies first started to automate their operations. Digital transformation is a process of change that is driven by the need to stay competitive. And in today’s ever-changing competitive market, businesses must continue to look at increasing efficiencies by providing employees with the tools they need to be more effective while delivering greater value to their customers. The need for a business process improvement strategy arises from the fact that organizations have a growing need to automate their processes utilizing digital transformation technologies, allowing for a remote workforce, while improving productivity. This has led to an increased need for new skill sets, which are not always easy to find.
It Starts with Your People
A business process improvement plan and well-documented change management are key strategies required to develop your successful digital transformation journey. The resultant process should be designed to help employees be more effective and productive in their jobs. This process is not just about the technology, but also, about the people who are using it. Employees need to be on board with the changes that are happening in their workplace, and they need to feel like they have a say in what happens next. This process can be challenging because it requires an understanding of what motivates people and how they react to change.
A recent research study found that 65 percent of Americans expect robots and computers to perform jobs that people currently do. A CNBC/Survey Monkey survey also indicated that over a quarter of workers (27 percent) say they are worried that their job will be eliminated by technology in the next five years. Feeling threatened in this way is hardly good for morale or productivity. By communicating with employees and taking ownership of the change, you will control fear in your workforce and encourage collaboration instead of anxiety.
The first step is to identify the stakeholders and their needs, which can be done through surveys or interviews. This will help you understand what they want from the transformation and what they are willing to give up to achieve it.
Strategy is Critical
Digital transformation is a complicated process, which requires a lot of time and effort from all the stakeholders involved. It requires having a solid strategy and a lot of planning and preparation, but it can be rolled out in very manageable phases, making it affordable, minimally disrupting business operations, and a smooth transition for employees, all while yielding a stronger ROI.
Digital Transformation supports and drives the success of your organization and empowers your team to do their best work which helps your organization grow from the inside out.
A Digital Transformation Partner
While this may seem daunting, it does not need to be. A digital transformation partner can help you reach your goals by helping you jump over the hurdles that can impede progress. The right digital transformation partner will act as an advisor and should be completely invested in the success of your business. They are there to help ensure your business grows and thrives by enabling you to meet mission-critical priorities affordably and efficiently.